Terms and conditions

COACHING AGREEMENT
 Caz McNaz Hypnotherapy
 Effective Date: 01/04/2025

This Agreement is made between you, the client ("Client"), and Caz McNaz Hypnotherapy ("Coach"), operated by Caroline Mcnally, a sole trader with principal address at 11 Bracken Lane, Stirling, FK9 5AB, Scotland. By booking a coaching session or programme, you agree to the following terms and conditions.

1.      Services Provided

The Coach offers one-to-one or group coaching services rooted in clinical hypnotherapy and supported by evidence-informed practices in the areas of lifestyle, longevity, nutrition, movement, sleep hygiene, and stress management.

Each coaching engagement is designed to support Clients in achieving personal wellbeing goals through a combination of structured course content, practical techniques, and bespoke guidance. Sessions may involve hypnotic techniques, guided visualisation, mindset coaching, and reflective dialogue to explore and shift habits, beliefs, and behaviours.

Services are currently delivered remotely via Zoom, Google meet, Email or telephone, ensuring accessibility for both UK-based and international Clients. Clients may choose between standalone sessions and comprehensive coaching packages, including a 4 or 8 week coaching programme offering the option of weekly one-to-one or small group sessions.

The Coach may also, at her discretion, use additional platforms (such as private Facebook groups or live streaming tools) to enhance the coaching experience. These additional formats will be subject to the same terms of confidentiality, professionalism, and client care as the core one-to-one services.

Please note: Coaching services are not clinical psychotherapy, medical treatment, or a substitute for professional advice from a qualified healthcare or mental health provider. Where necessary, Clients will be encouraged to seek appropriate professional or medical support in parallel with coaching.

2.      Booking and Payment

Coaching sessions are booked via the FEA Create platform, which provides a secure and user-friendly interface for scheduling and payment. Upon booking, Clients will receive a confirmation email along with access details for their selected session, including a Zoom link, Google meet link where applicable.

All coaching services must be paid for in advance at the time of booking. Payment secures the Client’s appointment and confirms their agreement to these terms and conditions. Fees may vary depending on the type of session or programme selected: Standalone one-to-one sessions, 4 week packaged, 12 week packages, Group or course-based coaching packages: Pricing varies depending on format and duration. Details are provided on the relevant product page at the time of purchase.

The Coach accepts payments via Stripe, PayPal, Apple Pay, or other secure payment processors all of which offer secure and encrypted processing. Pricing is displayed in the relevant currency and includes applicable taxes, which are calculated automatically.

In the event that a payment fails or is not received, the Client will not be granted access to the scheduled session or programme materials. The Coach reserves the right to modify session rates or introduce new packages, with such changes taking effect only for future bookings.

All transactions are subject to the FEA create terms of use and processing policies, and Clients are advised to retain confirmation of payment for their records.

3.      Refunds and Cooling-Off Period

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Clients who purchase coaching services online are entitled to a 14-day cooling-off period beginning the day after purchase. During this period, the Client may cancel the contract and receive a full refund, provided that no coaching services have been delivered or commenced.

Where a session or programme is scheduled to begin within the 14-day cooling-off period, the Client expressly agrees to waive the remainder of the cooling-off period once the service begins. If the Client chooses to cancel after services have commenced but before completion, a partial refund may be considered at the Coach’s sole discretion, based on the proportion of the services already delivered.

Outside the statutory cooling-off period, refunds are not routinely offered. However, the Coach may offer a goodwill refund or credit in the event of a formal complaint submitted in writing within one (1) month of the relevant session or programme start date. Each case will be considered individually, and any decision will be final.

Refunds will not be issued for missed sessions, no-shows, or cancellations made outside the permitted cancellation window, as set out in Clause 4. The Coach reserves the right to cancel or reschedule a session where necessary; in such cases, Clients will be offered an alternative date or a full refund.

4.      Rescheduling, Cancellations, Pausing, and No-Shows

The Coach understands that unexpected circumstances may occasionally arise. To maintain fairness and efficiency for all Clients, the following policies apply: Rescheduling: Clients may request to reschedule a session provided that at least 24 hours’ notice is given prior to the scheduled session start time. Requests must be made in writing (via email or direct message) and are subject to availability. Late Cancellations and No-Shows: Cancellations made with less than 24 hours’ notice will be considered late and are non-refundable. Clients who do not attend a scheduled session (a "no-show") without prior notice will forfeit the session and will not be entitled to a refund or reschedule. Coach-Initiated Changes: In rare circumstances where the Coach needs to reschedule a session (e.g. due to illness, emergency, or technical issues), the Client will be offered an alternative time or a full refund for that session. The Coach will provide as much notice as reasonably possible. Timeliness: Clients are encouraged to arrive on time for sessions. Where a Client joins late, the session will still end at the originally scheduled time. Where the Client is more than 15 minutes late without notice, the session may be marked as a no-show.

These policies help ensure that time is respected for both parties and that appointment slots are used efficiently.

Clients may request to pause an ongoing coaching programme by contacting the Coach directly. Approval is at the Coach’s discretion and subject to availability.

Client Responsibilities Coaching is a collaborative process that requires active participation and personal commitment. To gain the full benefit of the services provided, the Client agrees to: Engage Fully: Attend each session on time, free from distractions, and with a willingness to participate openly and honestly. Take Responsibility: Commit to self-reflection, complete agreed actions between sessions, and take ownership of the changes they wish to see. Communicate Clearly: Inform the Coach in advance of any relevant personal, emotional, or practical matters that may impact the coaching relationship or session outcomes. Respect the Process: Understand that coaching is not a quick-fix solution and that progress often requires sustained effort and mindset shifts. Maintain Professional Boundaries: Interact respectfully and professionally with the Coach and other participants (if in a group setting), and avoid conduct that may be disruptive or harmful. Clients are reminded that results are not guaranteed. Outcomes depend on individual effort, circumstances, and commitment, and the Coach does not assume responsibility for the Client’s actions or decisions made during or after the coaching engagement.

6.      Confidentiality and Data Protection

The Coach is committed to maintaining the highest standards of confidentiality and privacy in all aspects of the coaching relationship. Any personal, emotional, or professional information shared by the Client during sessions will be treated with strict confidence. Confidentiality: All verbal and written communications during coaching sessions are confidential and will not be disclosed to any third party without the Client’s express written consent, except where required by law (e.g. risk of harm, legal obligation, or safeguarding concerns). Where a referral or professional collaboration is appropriate, this will be discussed with the Client in advance. Session Notes and Recordings: The Coach may keep brief, secure notes to support the coaching process. These notes are stored confidentially and accessed only by the Coach. Session recordings may be made available to the Client upon request for personal use only and are not to be shared or distributed. Data Collected: The Coach collects and processes personal data, which may include the Client’s name, email address, responses to coaching questionnaires, and notes from sessions. This data is collected solely for the purpose of delivering coaching services and communicating effectively with the Client. Data Storage and Security: All data is stored securely and managed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Coach uses reputable platforms, including Flodesk and Stan Store, which have their own data privacy safeguards in place. Privacy Policy: A full Privacy Policy detailing how Client data is used, stored, and protected is available on request or see our Privacy Policy page for details.

By entering into this Agreement, the Client acknowledges and agrees to the collection and use of their data as described above. Clients may contact the Coach at any time to access, amend, or request deletion of their personal data.

7.      Disclaimers

Coaching is a non-clinical, forward-focused process designed to support personal development, mindset shifts, and lifestyle changes. While hypnotherapy and coaching may offer powerful tools for transformation, it is important to clarify the nature and limitations of the services provided: Not a Substitute for Medical or Mental Health Treatment: The Coach is not a medical professional, therapist, psychologist, or registered dietitian. Coaching services are not intended to diagnose, treat, cure, or prevent any medical or psychological condition. Clients with concerns in these areas are strongly encouraged to seek appropriate advice from a qualified healthcare provider. Coaching may complement but does not replace such professional services. No Guarantees of Outcome: Results from coaching vary widely between individuals and depend on many factors, including the Client’s commitment, actions, and personal circumstances. While the Coach will use her best efforts and professional judgement to guide and support the Client, no specific outcomes or results are guaranteed. Client Responsibility: The Client remains responsible for their own decisions, actions, and progress throughout the coaching relationship. The Coach does not offer advice or instructions, but instead provides a supportive environment for insight, reflection, and self-directed change. Voluntary Participation: Participation in coaching sessions is entirely voluntary, and the Client may choose to withdraw at any time, subject to the terms of this Agreement.

These disclaimers are designed to ensure clarity of purpose and to safeguard the integrity of the coaching relationship. Clients should approach coaching with realistic expectations and a readiness to take ownership of their personal growth.

8.      Limitation of Liability

To the fullest extent permitted by law, the Coach shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the Client’s participation in coaching services. This includes, but is not limited to, loss of income, emotional distress, missed opportunities, or claims by third parties, whether arising in contract, tort (including negligence), equity, statute or otherwise.

The Client agrees that coaching is a voluntary engagement and that they assume full responsibility for all decisions, actions, outcomes, and consequences that may result from coaching sessions and related materials. The Coach does not accept liability for any actions taken by the Client based on advice, suggestions, or insights shared during the coaching relationship.

In any event, and notwithstanding anything to the contrary, the Coach’s total liability under this Agreement shall be strictly limited to the total amount paid by the Client for the services in question.

Nothing in this clause shall exclude or limit the Coach’s liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be lawfully excluded under UK law.

The Client agrees to indemnify, defend, and hold harmless the Coach from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: the Client’s use or misuse of the coaching services, any breach of this Agreement by the Client, or any violation of applicable laws or third-party rights resulting from the Client’s actions or omissions during or following the coaching engagement.

This indemnity shall survive the termination or expiration of this Agreement and remains enforceable to the fullest extent permitted by law.

9.      Intellectual Property

All materials, resources, content, and documentation provided by the Coach during the course of the coaching relationship — including but not limited to written materials, audio and video recordings, session tools, frameworks, exercises, digital downloads, and programme content — remain the sole intellectual property of the Coach.

The Client is granted a limited, non-exclusive, non-transferable licence to access and use these materials solely for their own personal use in connection with the coaching services. These materials may not be copied, reproduced, republished, uploaded, shared, posted, transmitted, or distributed in any form or by any means, whether electronically or otherwise, without the Coach’s express prior written permission.

This includes sharing content within group forums, on social media, or through third-party platforms. Any unauthorised use of the Coach’s intellectual property constitutes a breach of this Agreement and may result in legal action.

All branding, logos, and service marks associated with Caz McNaz Hypnotherapy are also protected and may not be used or reproduced without permission.

10.  Miscellaneous

Entire Agreement: This Agreement constitutes the complete and exclusive understanding between the parties with respect to the coaching services described herein and supersedes all prior or contemporaneous communications, representations, discussions, or agreements, whether oral or written.

Amendments: No addition to or modification of this Agreement shall be binding unless made in writing and agreed by both the Coach and the Client.

Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable in whole or in part, such provision shall be deemed modified to the minimum extent necessary to make it enforceable. The remainder of the Agreement shall remain in full force and effect.

No Waiver: A failure or delay by either party to enforce any right or provision of this Agreement shall not be deemed a waiver of that right or provision, nor shall it prevent the future exercise of that or any other right.

Force Majeure: The Coach shall not be liable for any delay or failure in performance of any part of this Agreement due to events beyond reasonable control, including but not limited to acts of God, illness, natural disasters, pandemic-related disruptions, internet outages, or government restrictions.

Assignment: This Agreement is personal to the Client and may not be assigned, transferred, or sublicensed without the prior written consent of the Coach. The Coach may transfer or assign this Agreement in connection with any reorganisation or restructuring of the coaching practice.

Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Scottish courts. The parties agree that this jurisdiction is appropriate and binding.

Agreement & Acceptance

By proceeding to book a session or coaching package, you confirm that you have read, understood, and agree to these terms and conditions.

Coach:
 Caz McNaz, Sole Trader
 Caz McNaz Hypnotherapy